· We are committed to providing technical, educational, and academic support to all beneficiaries of the learning management system/training platform in all programs on a permanent basis through the channels available and published on the website.
· Technical support requests are responded to via email within two business days, and directly by phone.
· The official working hours of the technical support team in the region are from Sunday to Thursday from 8:00 am to 4:00 pm.
· Services covered by technical support are:
o Help users create their own accounts.
o Solve the technical problems facing beneficiaries when using the learning management system/training platform.
o Helping the trainee and trainer access the virtual classroom system.
o Helping the trainee to issue the certificate.
· For technical support:
Email: [email protected]
Tel: 0540342848
Contact form: https://ssch.org.sa/contact-us-2/
· Rules and etiquette that the beneficiary must follow:
- Explain the problem in detail to the technical and educational support representative through any channel.
- Commitment to the etiquette of dialogue.
- Respect.
- Do not offend.
- Do not engage in political or religious discussions.
· Rules and etiquette that a technical or educational support representative must follow:
- Responding to beneficiaries’ inquiries professionally within the expected period for each channel.
- Commitment to the etiquette of dialogue.
- Respect.
- Do not offend.
- Do not engage in political or religious discussions.